#Yelp business customer service how to
#Yelp business customer service update
#Yelp business customer service professional

Highlighting certain amenities can help customers make better and quicker decisions if they’re looking for specifics about a business. Amenities: Yelp amenities are attributes that provide more details about how you run your business.Don’t forget to add descriptive captions to give your customers context for what they’re looking at!

#Yelp business customer service professional

Since Yelp is often one of the first sources of information online for customers, having beautiful photos and videos that are properly lit and composed will show that you’re professional and worth doing business with.

Photos and Videos: Upload photos and videos of your business that leave customers with a great first impression.

Categories should “describe the primary activities of the business rather than the entire scope of the business’ activity.”

Business Category: Yelp prefers that businesses identify as specifically as possible with one of their 1,200 different categories.

Keep this in mind especially around holidays or special hours.

#Yelp business customer service update

Business Hours: Update your business hours so customers have the best information possible and don’t get frustrated by calling or visiting when you’re closed.Having consistent information online also benefits your search engine rankings and other listings as Yelp is often referred to as an authority for business information. NAP (Name, Address, Phone Number) Information: Make sure your business details are correct, including company name, address, and phone number.Here’s a checklist of details to keep track of: Once you have your Yelp business page, it’s time to make your profile as appealing and helpful to potential customers as possible. In either instance, you’ll then need to verify ownership or management of your business before you can fully use your Yelp business page.

#Yelp business customer service how to

If it’s approved, you’ll get email instructions on how to claim your business page. After providing some additional business information, such as a phone number, website, and operating hours, Yelp will then verify your company and have Yelp moderators approve the listing. You can do this by also typing in your business name and street address in the same search bar and then clicking on the “Add Here” button.

If a Yelp business page doesn’t already exist for your company, you’ll need to create a new one from scratch. Then, simply click the “Claim This Business” button when you see your company listing. You can search the Yelp database for your company by typing in your business name and street address in the search bar on the Yelp for Business Owners home page. Similar to Google, If your business has been around for a while or if customers have taken notice of you, chances are an unclaimed Yelp business page already exists. If you are a business owner of multiple businesses or locations, you’ll be able to claim their Yelp business pages under the same account. If you have setup a Google My Business Page then you will find it is a pretty simliar process. Start with creating a Yelp business account and then making sure you’ve claimed your Yelp business page. With that, let’s dive into how businesses can make sure their Yelp profiles are visible and appealing to potential customers Claim Your Business on Yelp Reviews are criticial if you are a business owner and these platforms should be a key piece of your business plan and marketing plan. The data for putting effort into Yelp reviews is overwhelming, and the effects of a negative Yelp review that isn't replied to or resolved can hurt your business for a long time. While Google may boast more reviews and users overall, Yelp’s demographics represent a very valuable segment of customers who have higher incomes and education levels. Yelp ranks only second to Google (64%), which shows just how many consumers use Yelp regularly.

76% of Yelp users have a college or higher education level.Īccording to the Online Reviews Survey, 45% of consumers will likely check Yelp reviews before visiting a business.

55% of Yelp users have an annual income of more than $100,000.

As of the end of 2020, 224 million reviews had been published on Yelp.

Yelp’s app can be found on 31 million unique devices-nearly a tenth of the US population!.

But just how important and relevant is Yelp reviews or getting a Google review to your business? Here are some quick facts: Var gform gform||(document.If you’re a service-oriented business owner, you probably know that Yelp and Google are the biggest review platforms in the United States.